Sam Biddle — You’d like to think that customer service is out to serve the customers you, right? Not exactly! After an unusually broad spread of Mac Defender, a piece of OS X malware, Apple is telling customers they’re on their own.
- AppleCare reps told not to help users remove MacDefender malware (thenextweb.com)
- Apple warns AppleCare team off fixing Mac malware (slashgear.com)
- Apple Support Forums Suggest Malware Explosion (apple.slashdot.org)
- Malware on your Mac? Don’t expect AppleCare to help you remove it (nakedsecurity.sophos.com)